Contact Us

Have a question about product specifications, package contents, or an existing order? Reach out to our customer support team using the contact form below or via email at support@ptrstore.com.

Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM EST (we respond within 1 business day).

Company & Contact Information

Ptrstore (ptrstore.com) is owned and operated by Shenzhen Liangxi Trading Co., Ltd.

• Brand: Ptrstore (https://ptrstore.com)
• Company Name (Operated By): Shenzhen Liangxi Trading Co., Ltd.
• Company Address: Unit 129, Lanyuan Building, No. 145 Airong Road, Lanyuan Community, Zhaoshang Subdistrict, Nanshan District, Shenzhen
• Customer Support Email: support@ptrstore.com
• Order Processing: 1–3 business days (Monday to Friday, excluding public holidays)
• Estimated Shipping Time: Estimated 7–12 business days for standard shipping